Frequently Asked Questions

PROCESS

1. Aspite and PPA are ONLINE-ONLY auctions.
Our Auctions are now "online only".  Which means all bids must be placed online. You must be a registered bidder with a good standing account in order to place a bid. ALL non-dealers are required to place a deposit on each and every item you wish to bid on. This is a one time "Hold" placed on your credit card for the duration of the bidding process. 
All Registered Dealers do not have to post a deposit. Your credit card will not be charged unless you are awarded the item/vehicle "winning" bidder.  If you are not the "winning" bidder, the hold is removed from your credit card. It may take 24-48 hours for the hold to be placed back on your card.

2. When bidding is open.
All bidders will be notified by email/text or both (your choice), that they are the high bidder or have been "outbid". If you place a bid and are immediately outbid, this indicates another bidder has placed a proxy bid. We encourage proxy bidding to keep yourself in the bid.
If a bid is placed during the last minute of the auction, four minutes will be added to the auction end time to prevent "bid snipping".
Bids placed with under 30 seconds left may not make it due to credit card verification.

3. When bidding ends.
At the conclusion of the auction, the highest bidder will be notified as soon as the online auction has ended.  This does not indicate that you have won the vehicle.  You will receive a follow up email indicating that you are in fact “the winner” or that the reserve has not been met. At this time you will have the opportunity to negotiate. All email notifications are done strictly as a courtesy. It is your responsibility to check your account for your purchases by logging in to your account and viewing them via MY ACCOUNT -> MY PURCHASES menu.

4. Reserve.
Most vehicles for sale at auction will have a reserve amount set by the seller.
The high bidder will receive an email that they are the highest bidder and the reserve has not been met. They will have the opportunity to accept the reserve amount, stay at the bid, or counter offer.  The Seller will also have one opportunity to counter your counter offer.

5. Is there a charge to register?
Registration is FREE and easy!

6. What does the bid amount include?
The bid amount on aspiteauction.com covers the price of the vehicle at the auction. Buyer fees, taxes, loading fees, documentation fees, transportation costs, etc are not included in the bid amount, and are added on top of it. These additional fees vary from item to item, depending on the price of the vehicle.

PAYMENT and rules

1. Do you accept credit cards?
No! Credit cards are ONLY accepted via the website for deposit when bidding online. The balance must be paid in cash at Aspite auction location.

CREDIT/DEBIT CARD HOLDER'S NAME MUST MATCH THE BUYER'S NAME ON THE ACCOUNT. BUYERS MUST BE PERSONALLY PRESENT DURING THE VEHICLE PICK UP AND HAVE THE CREDIT/DEBIT CARD THEY USED FOR DEPOSIT WITH THEM, ALONG WITH A VALID PHOTO ID. THE NAME ON THE CREDIT/DEBIT CARD MUST MATCH THE NAME ON THE PHOTO ID.  NON-COMPLYING BUYERS WILL HAVE TO PAY THE AMOUNT OF DEPOSIT VIA CASH OR CERTIFIED FUNDS, THE ORIGINAL ONLINE PAYMENT WOULD BE REFUNDED BACK TO THE CARD USED. CREDIT CARDS ARE NOT ACCEPTED FOR THE PAYMENT OF THE BALANCE DUE ON A PURCHASE.

2. Do you accept Checks?
No, checks are NOT accepted.

3. Payment due.
The customer must pay the amount due in full no later than 2 business days from sale confirmation notification. Once an offer is accepted, we send a Sale Confirmation Notification via e-mail. The customer is responsible for checking his updated invoices (by selecting “My Account”, then “My Purchases”) and e-mail.

4. Late payment fee/penalties.
If a vehicle is not paid within 2 days from the auction day, it will incur $25/day late fees. All accounts with payments after the specified due date will be charged a Late Fee of $25 per day per item. If you fail to pay, your account will be suspended for 3 months.

DOCUMENTATION

1. Does the name on the driver`s license have to match the account information?
Yes, the name displayed on the driver’s license must match your account information!!! Otherwise, per DMV regulations, the title can not be sent to you. NOTE: If the title will be in a company`s name, please provide us a letter (on company letterhead) stating that the customer (i.e. purchaser of the vehicle) is the owner or an authorized employee of that company. Aspite must have a copy of drivers license front and back for title processing.

2. When will I receive the title? How will it be mailed to me?
We are unable to provide an estimated time frame for delivery of the title to the customer due to many factors, e.g. submission of title by auctions, volume of title processing, delivery of processed titles, DMV delays, etc.. Please plan any transfer of title and/or shipping of vehicle with these potential delays in mind. All titles are mailed to customers (USA and Canada destinations) via USPS regular mail. Expedient delivery services available at buyers expense.

3. Title types.
Aspite is NOT responsible for the types of titles issued by the DMV.

4. What is `reconstructed title`?
When a vehicle is involved in an accident, and salvaged by the Insurance Company, it has to be reconstructed before being placed back on the road. After the vehicle is repaired, it`s inspected by an authorized mechanic and certified by the DMV as reconstructed to manufacturer specifications. The DMV issues a `reconstructed` title, which is treated the same way as a “clean” title regarding registration and insurance purposes. Please note www.aspiteauction.com does not guarantee that all title denominations can be reconstructed in any particular state or country. Please refer any title questions to your local DMV.

5. Will the title for the vehicle I won be reassigned to my personal or company name?
By default all titles are reassigned to the name on the account. If you need the title to be reassigned to your company name/or personal name, please notify our customer service in advance. Corrections to the titles already reassigned are subject to additional $55 Documentation fee but please keep in mind that some corrections may not be done as per DMV regulations, and some may require for the title to be re-issued, in which case additional DMV fees will apply. Company name must appear in your account and on your invoice. You must have a proof of business insurance.

6. What is NMVTIS?
NMVTIS is National Motor Vehicle Title Information System implemented by US Department of Justice. The NMVTIS is designed to protect consumers from fraud and unsafe vehicles and to keep stolen vehicles from being resold. NMVTIS is also a tool that assists states and law enforcement in deterring and preventing title fraud and other crimes. All states DMV`s report the data to NMVTIS and check against NMVTIS database every time the title is transferred. DMV`s have the right to deem any title branded according to the records in the NMVTIS database. All Clean title vehicles sold through salvage auctions have a chance of the title becoming salvage when processed by DMV. Please refer to http://www.vehiclehistory.gov for details.

TRANSPORTATION

1. What do I need to pick up the vehicle?
Original paperwork and zero balance on the invoice. Please confirm that AspiteAuction.com has received and approved your paperwork prior to picking up the vehicle! If not, the vehicle will not be released to you or to the shipping company.

2. When can I pick up the vehicle?
Vehicle pick up hours are Monday – Friday 9am -4pm EST. You can arrange for pick-up/shipping as soon as you receive notification from us that the vehicle is ready for pickup. Please do not attempt vehicle pick-up without such notification. Also note, that the vehicle can not be released to you if your paperwork is missing / not approved, or if you have an outstanding balance.

3. Can I drive a salvage vehicle home?
No. A salvage vehicle can NOT be driven legally on the roads until it is “reconstructed”. Typically, the vehicle needs to be towed to your designated location. Then the vehicle undergoes the “reconstruction” process as per your state’s guidelines. Finally, once the “reconstruction” process is complete, you can register and insure the vehicle to be driven on the roads.

KEYS

1. Does the vehicle have keys?
Vehicles may come without keys. Sometimes keys are lost at the auction lot, during moves of the vehicle between and within auction lots, or in transit. Therefore, we do NOT guarantee the availability of keys, even when they are visible in the photographs.

2. How can I obtain a key for the vehicle?
We suggest the following three ways to obtain a key for your vehicle: 1) From VIN. Contact a local authorized dealer (for your vehicle make) and inquire if a key can be made from the VIN 2) From Ignition Code. If the local authorized dealer cannot make a key from the VIN, then ask if a key can be made from the code engraved on the ignition. This would require removal of the ignition in order to view the code. 3) From Ignition. Take your vehicle’s ignition to a locksmith, who will be able to make a key specific to the ignition.

CUSTOMER SERVICE

1. What are your working hours?
Our US Customer Service Center is open 9am-5pm US EST (Eastern Standard Time), Monday through Friday, and is closed on weekends and major holidays. Customer Service (215)335-4884.

Vehicle Pick up Hours open Monday-Friday Only 9am - 4pm US EST

2. English version differs from the translated versions - Spanish, Russian, Polish, German, etc. Which is correct? The ENGLISH version supersedes all translated text located on our website. We do not guarantee accuracy in the translated (non-English) versions of descriptions, disclosures, etc. Translations have been provided solely for customer convenience.